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Conditions of Use
Please read these conditions carefully.
By registering for our auction, you agree, on behalf of yourself and all members of your household and others who use any service under your account, to the following conditions. Whether this is your first auction, or you are an experienced bidder, please note the following terms prior to bidding in our auction.
Payments
Credit Card: Immediately after the close of each auction we will process your payment method on file for any lots you have won. This will include a 15% buyer’s premium and applicable sales tax. You will receive a confirmation email with a copy of your paid invoice. HiBid gives you the option to store multiple cards in your profile. When registering for each auction you can select the card you would like to use the time of registration. For any cards that fail to process we will send an invoice that can be paid online or in-person. Your invoice will come from csphoenix@atxauctions.com. If you do not receive an invoice, please check your junk/spam folder.
Cash Buyers: We allow cash payments on a limited basis solely at our discretion. If you prefer to pay cash, please notify us in advance so we do not attempt to charge your card. You can email us at csphoenix@atxauctions.com. If you elect to pay cash and do not make the payment or pick up your item within the allotted pick-up times, your card on file will be charged on the last day of the scheduled pickups. Any misuse of the cash buyer payment option will result in the suspension of the bidder’s ability to pay with cash. We reserve the right to remove the ability to pay in cash for any lot at any time.
Item Descriptions
At ATX Auctions, we strive to provide accurate information for each lot in our auction. We inspect each item and sort them into one of the following categories:
New Factory Sealed- A new item with no signs of use. All original manuals and hardware are present in intact bags, and cords have not been untied. Protective packaging is still in place, but there may be limited damage to the outside packaging. Factory sealed items are inspected by our staff and may be opened as part of the inspection. We use stock photos for items in this category unless otherwise noted.
New Open Box- A new, unused item, possibly with slight wear due to handling. Original manuals may be missing, and hardware bags opened, but all parts are present. New open box items will generally be tested for function by our staff prior to listing on the auction. Unused retail returns and display models could fall into this category. We use stock photos for items in this category unless otherwise noted.
New Cosmetic Flaw- A new, unused item, with obvious damage due to shipping or handling. The defect is not something that affects function or safety, and the item still works as intended. Items in this category would be classified as New Factory Sealed, or New Open Box if not for the defect. We make every effort to test products in this category to ensure function prior to listing.
The listing for items in this category will include photos of the defect as well as a description of its condition.
Used, Like-New- A retail return that was used prior to being returned. To qualify for this category an item must look new, but have faint signs of use such as dirt in a vacuum cleaner. Original manuals may be missing, and hardware bags opened, but all parts are present. Items in this category are usually retail return that were used once and then returned. We will include photos on the listing for items in this category and provide a description of their condition.
Used, Good- A retail return that shows obvious signs of consistent use. Items in this category are those that were used several times prior to being returned and show obvious wear. Some parts may be missing, which will be noted in the description and photos on the listing. Item still works as intended and every effort will be made to ensure functionality prior to listing. We will include photos on the listing for items in this category and provide a description of their condition.
Picking Up Your Items
Items will be available for pickup at our warehouse located at 3001 N 29th Dr., Suite 12, Phoenix, AZ 85017. We are available for pickups 6 days per week on the following schedule:
Monday - Friday 10a-5p
Saturday- 2p-5p
All items that are not picked up by Monday one week from when the auction closes at 5:00 PM will be considered abandoned and are subject to disposal unless other arrangements have been made. A refund will NOT be issued for abandoned items. If you are unable to pickup your items during the dedicated pickup days then other arrangements must be made immediately following the close of the auction. You can make alternative arrangements by emailing us at csphoenix@atxauctions.com.
Refunds/Returns
At ATX Auctions we stand by our products. If we make an error and list an item incorrectly, either due to the misidentification of the item itself, or the omission of important details related to the item’s condition, we will provide a refund of the hammer price for the item and any applicable sales tax. We cannot for any reason refund the 15% buyers premium charged for the item. Due to the nature of our business (high-volume and deep discounts), we don’t offer returns or refunds in any other circumstances. All sales are considered final, “as-is” and “where is”. All items have a 7-day guarantee against misrepresentation from the date of the auction closing.
Privacy
Just like you, we are not fans of junk mail and spam texts. We commit to only send you text and emails necessary to keep you informed about your bids and the progress of current and future auctions. Additionally, we will send our newsletter twice per year. By registering for our auction, you agree that we can send you text messages and emails.
STOP/Unsubscribe: Each ATX Auctions location maintains its own text and email list. Phone numbers and emails will only be added to locations that you have registered. If at any time you wish to stop receiving our text messages, reply STOP and you will be removed from the list. If you do not wish to receive messages from a specific location you must unsubscribe from that location. Unsubscribing from a location's text list will only ensure that you do not receive any messages from that location. At any point you wish to be added back on the text list you can text ATXPAZ to 298298. HiBid emails are not controlled by ATX Auctions. If you would no longer like to receive emails from HiBid you may make adjustments to your notification and communications settings in your HiBid account.
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